Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hellostudiomalad@gmail.com. Please note that returns will need to be sent to the following address: Studio Malad, 12A01 Wing F, 13th Floor, Interface Heights, Off Link Road, Malad West, Mumbai - 400064 , India

If your return is accepted, you need to ship item back to us at your own expenses to our address. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hellostudiomalad@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Custom made order are not eligible for exchange or refund once production begins.

We can help you get all the details right before placing your order. In addition, we are always happy to help with questions, concerns, and recommendations, so please don't hesitate to reach out.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at hellostudiomalad@gmail.com

Studio Malad has the right to cancel order if considered fraud or spam.